Wednesday, November 15, 2006

Nos amis de la banque

My girlfriend got a call this morning from her branch of Kookmin Bank. They wanted to thank her for using their credit card very often, and for their part they would try to 'keep up the good work'. Had she had any problems with the service or was there anything else they could do to improve her experience? No. Had the head office in Seoul phoned her? No - why? Because sometimes they phone customers to make sure their branch staff are keeping everyone happy. Well, if they did call, please tell them how happy you are.

Korean mother also got a call the other day. She never uses her card, and the staff in the branch felt hurt and disappointed. Please could she use it? She felt so sorry for them that later, for the first time, she did.

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