Thursday, February 08, 2007

Live Wires

We had to phone LG Powercom again yesterday after losing our connection completely twice for ten minutes and then struggling with a sporadic link for the best part of an hour. Surprisingly, the call centre had an entire history of our calls, and when an engineer came out, rather than just replace the cable modem in blind hope, he spent a considerable amount of time trying to identify the cause of the problem, admittedly without success. He eventually replaced the modem anyway.

During the course of our investigations, we went to the roof in search of any potential cabling problems - and the local hub box. The cabling on the roof was a mess - the pictures here doesn't do the full horror of it justice - and it turned out that the hub was on the telegraph pole which blew up in December anyway. The question is, if it were a wiring problem, how would you tell?

I doubt it will prove to be the end of our problems, and we'll have to get a slower MegaPass connection as a backup.


Anonymous said...

I was just going through the Korean Blog list and came across your blog. I really enjoyed reading through your archives, keep up the good work.

Mike said...

Thanks for the feedback Mark, glad you find it of interest.

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